SOAR: Getting Past Reception (When You Have A Contact Name)
IN THIS COURSE WE SHARE WITH YOU OUR PROVEN METHOD TO MAKING CONTACT WITH A DECISION MAKER IN THE 'POWER ZONE' WHEN FIRST SPEAKING WITH A RECEPTIONIST WHEN YOU HAVE A CONTACT NAME.
The NIZ: an acronym for NO INFORMATION ZONE and in this course, we will show you how to:
- Ask for the Decision Maker with confidence when speaking with a Receptionist
- What to do if your Contact No Longer Works There
- How to answer the question "Who is Calling?"
- How to overcome Receptionist Resistance such as: "what's it regarding" or "are they expecting your call?"
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Course Introduction
In the video, we provide an overview of the content available within this specific course
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The No Information Zone
We refer to where the Receptionist sits as the "NO INFORMATION ZONE" or NIZ. In this video, find out why!
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Asking For Your Contact Effectively
In this video, you will learn how to ask for your Contact with confidence and presence when speaking to a Receptionist in the No Information Zone.
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When Reception Says: "_____" doesn't work here anymore...
Ok, so you've made the call and have asked to speak to your contact only to be told by the Receptionist that they no longer work there. Instead of saying thank you and hanging up, there is a much better option. Find out what in this video!
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Live Dial: When your Contact Doesn't Work There Anymore...
The default in this situation is usually to say "ok", end the call and then conduct research for another name. That was before SOAR. This live dial example let's you know what you can do instead of ending the call when you find yourself in this situation.
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When Reception Asks: Who is Calling?
You've asked the Receptionist to connect you to the Decision Maker and instead they ask you "Who is Calling?". You likely have an answer for this question, but is it effective? Check out this video to compare our suggested reply to yours.
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When Reception Asks: What's it Regarding?
Prior to connecting you, the Receptionist may dig in and ask you questions such as "what's it regarding?" or "Are they expecting your call?" We refer to these questions as CHIP questions. Check out this video to find out why!
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Our Suggested Response (Pre-COVID)
In this video, we provide you with our suggested response to these 4 potential CHIP questions: Regarding? Expecting Your Call? Sales Call? Where Are You Calling From? This video alone is worth the $97 investment.
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SOAR LIVE DIAL: Pre-COVID Response
This is an example of a real SOAR Live Dial when asked one of the 4 CHIP questions by the Receptionist. Worked like a charm!
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Our Suggested Response (Post-COVID)
In this video, we provide you with our suggested response during COVID/post-COVID to these 4 potential CHIP questions: Regarding? Expecting Your Call? Sales Call? Where Are You Calling From? This video alone is absolutely worth the $97 investment.
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SOAR LIVE DIAL: Post-COVID Response
This is a real phone call using SOAR to validate just how effective our process is!
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Our Objective
SOAR is all about achieving one objective and one objective only - find out what that is.
